Remove a Case

Use the Case Utility search panel to find an existing case or a group of cases to remove the case(s) and the associated data.

NOTE: If a case has a status of Done, it cannot be deleted through the Case Utility tool.

PREREQUISITES:

  • Users must have the Case Utility permission selected under Case User in PLL Admin. See Security Roles in the PLL Admin Office Companion 23 Guide for more information.

NOTE: This page can be accessed by adding a custom URL to your site menu in Designer. In the URL field, enter CWPermit/UF/Case/Page/CUFCaseUtility.aspx. See the Configure the Cityworks Toolbar section in the Designer Office Companion 23 Guide for more information.

  1. Open the Case Utility tool.
  2. Enter search criteria, such as the case number or case type, in the corresponding fields.

  1. Click Search.

Results matching your search criteria display below the search form.

  1. Select the desired case(s) to update.
  1. Select Delete Case And Associated Data.

  1. Click Submit to remove the selected cases and their associated data.

See Case Utility Fields for an explanation of the Case Utility panel fields.