Renumber a Case

Use the Case Utility search panel to find an existing case or a group of cases to renumber or update the case type or subtype.

PREREQUISITES:

  • Users must have the Case Utility permission selected under Case User in PLL Admin. See Security Roles in the PLL Admin Office Companion 23 Guide for more information.

NOTE: This page can be accessed by adding a custom URL to your site menu in Designer. In the URL field, enter CWPermit/UF/Case/Page/CUFCaseUtility.aspx. See the Configure the Cityworks Toolbar section in the Designer Office Companion 23 Guide for more information.

  1. Open the Case Utility tool.
  2. Enter search criteria, such as the case number or case type, in the corresponding fields.

  1. Click Search.

Results matching your search criteria display below the search form.

  1. Select the desired case(s) to update.
  1. Select Case Renumber.

  1. Use the Lookup icons to the right of the New Case Type or New Subtype fields to select a different case or subtype for the selected case(s).
  1. Select the case or subtype.
  2. Click Submit.

  1. Select how the selected cases will be renumbered.
  • If Use Next In Sequence is selected, it uses the next number in the sequence for the selected case(s).
  • If Other is selected, enter the number you want the selected case(s) to use.
  • If None is selected, then the case number will stay the same for the selected case(s).
  1. Click Submit to update the selected case(s) with the renumbering information.

See Case Utility Fields for an explanation of the Case Utility panel fields.