Remove a Payment

Payments can only be removed from a case using the Payment Utility tool. Use the Payment Utility tool to access payments found in the Workflow panel. This search panel can be used to find an existing case or a group of cases by identifying associated payments.

  1. Open the Payment Utility tool.

NOTE: You may need to create a custom URL in the site menu. See the Configure the Cityworks Toolbar section in the Designer Office Companion 23 Guide for more information on creating a custom URL in the site menu. In the URL field, enter CWPermit/UF/Case/Page/CUFPaymentUtility.aspx.

Payment Utility Search Form

  1. Enter search criteria, such as the case Number or case Type, in the corresponding fields.
  2. Click Search.

Results matching your search criteria display below the search form.

Payment Utility Search Form Results

  1. Click the link for a case, and the payments associated with the case display below.

Payments Associated with a Case

  1. Select the desired payments(s).
  2. Select Delete Selected Payments to remove the selected payment(s).
  1. Click Submit to save the changes.

The payment or payments are removed from the case.

See Payment Utility Fields for an explanation of the Payment Utility panel fields.